At Genesis Corp, we believe in building relationships with our customers. These relationships are built on trust and respect and we believe that is the way a business should be operated. Part of how we establish that trust and respect is by telling you what information we will require from you, how this information will be handled, and how this information will be kept safe. We know that your personal information is a valued asset and want you to know that we will treat it that way. The purpose of the following document is to inform you of: our information handling practices, the reasons for these practices; security steps in place to protect your information and your role in controlling your own personal information.
Collecting Personal Information:
At Genesis, we collect personal information to better serve your needs, whether purchasing products and services from us or obtaining service or warranty work.
In order to provide you with our wide variety of services, products and promotions, we may collect the following information:
Contact and mailing information such as name, address, telephone numbers, fax numbers and email addresses;
The plans, specifications and other particulars about the home that is being built for you;
Municipal and legal descriptions for you home;
Any other relevant information necessary to provide you with our products and services.
We may need to collect other personal information depending on the circumstance, but we will ask you directly and ensure that you agree.
Safeguarding your Personal Information:
Like you, we at Genesis value your personal information. Part of valuing your personal information is making sure that it is protected and kept confidential. We achieve this by:
Having our employees sign a confidentiality agreement;
Having up to date computer security such as passwords, encryption and firewalls;
Where third parties are hired to assist us with providing products and services to you for your home, we have them sign a privacy and confidentiality agreement to ensure that your personal information is protected by them.
Updating your Personal Information:
Genesis wants to ensure that your personal information is correct and kept current. If your personal information changes or is incorrect, updates can be made by contacting your builder representative with the change and any other information you feel is necessary.
We will keep your information as long as is necessary to continue to meet your customer needs and any legal requirements we may have. However, once your personal information no longer needed, we will destroy it.
Controlling your Personal Information:
We believe that part of establishing trust and integrity comes from allowing you to control your own personal information.
As such, we will collect information about you on a voluntary basis. However, in some circumstances before we collect personal information from you, we will have you complete a consent form that authorizes our collection, use and disclosure of you personal information. If you have questions or concerns about the handling of your personal information or wish to withdraw your consent, please contact us at firstname.lastname@example.org. Please note that a nominal fee may be charged based on the volume of information requested. Genesis will protect the confidentiality of its customers’ information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Genesis, its partners, its employees and other customers of Genesis’s services.
If you have more questions about your privacy rights in Alberta, please visit the website of the Office of the Information and Privacy Commissioner at www.oipc.ab.ca.